PRIVACY & COOKIE POLICY

WHO WE ARE

References to we, us or our means Kate Strong of 111 Gloucester Road, Bishopston, Bristol, BS7 8AT.

Welcome to Kate Strong . When you use our website or book onto a programme, you’ll be required to share some information with us. We want to be upfront about the information we collect, how we use it, who we share it with and the choices we give you to control, access and update your information. For the purposes of data protection legislation, we are the data controller of your personal data. We are registered with the Information Commissioners Office in the UK with reference number ZA458171.

Please read this privacy policy carefully.

Questions, comments and requests regarding this privacy policy are welcomed and should be emailed to us at: privacy@katestrong.co.

SUMMARY

  • We keep the information we hold about you to a minimum.
  • We use your data to provide our services to you, respond to your enquiries, manage our relationship with you, meet our legal obligations, and improve our website.
  • We delete your data when it is no longer needed for these things.
  • Generally, we do not give your information to third parties, but there are some exceptions.
  • You have lots of privacy rights.
  • We take security seriously.
  • We are happy to answer your questions about any of this.

THE PERSONAL INFORMATION WE COLLECT AND USE

We ensure that your privacy is respected at all times and our primary goal is to improve upon and make sure our programmes and messaging are relevant for all our users, while also ensuring that personal information of our users is respected and protected.

WHAT PERSONAL INFORMATION WE HOLD

Contact information: when you book onto a programme, we may collect your first and last name, birth date, email address, skype address, postal address and phone number.

Usage information: we collect usage information about you whenever you interact with our websites and services. This includes which webpages you visit, what you click on, when you perform those actions, what language preference you have, and so on.

Device and browser data: we collect information from the device and application you use to access our services. Device data mainly means your IP address, operating system version, device type, system and performance information, and browser type. If you are on a mobile device we also collect the UUID for that device.

Log data: our web servers keep log files that record data each time a device accesses those servers. The log files contain data about the nature of each access, including originating IP addresses, internet service providers, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system versions, device type and timestamps.

Information from page tags: we use third party tracking services that employ cookies and page tags to collect data about visitors to our websites. This data includes usage and user statistics. Emails sent by us or by users through our services include page tags that allow the sender to collect information about who opened those emails and clicked on links in them.

Billing information: we require you to provide your billing details, a name, address, purchase order number (if applicable) and financial information corresponding to your selected method of payment (e.g. a bank account number). We use a third-party payment gateway to collect, store and process billing information. We do not store this information and all payment pages use TLS technology.

HOW WE USE YOUR PERSONAL INFORMATION

We process personal data about you:

  • with your consent; and/or
  • to deliver our programme to you; and/or
  • to pursue our legitimate interests of providing support and improving the services we offer and developing new products and service features.
  • Category of personal data Purpose for processing Legal basis for processing

    Contact information

    We use your contact information to:

    • deliver the programme to you;

    • send you service related emails including software improvements and changes;

    • send you a welcome pack and a thank you card when you successfully book onto a programme;

    • provide you with customer support.

    • send you communications of a transactional nature (e.g. billing-related matters);

    • to send you our newsletter which might include non-service related information (for as long as you do not opt-out);

    • to ask you to carry our surveys so you can let us know how we’re doing; or

    • to enter you into competitions or prize draws.

    Consent

    Legitimate interests

    Usage information

    We collect information about the types of content you engage with, so we can direct you to other relevant features and services we offer and help you in using our services, for example by making recommendations for you to optimise use of our programmes.

    Legitimate interests

    Device and browser data

    We use device and browser data to troubleshoot problems with our website and to make improvements to it, or to customise the interface for that device.

    Legitimate interests

    Log data

    We use log data for many different business purposes to include:

    • monitoring abuse and troubleshooting;

    • creating new services, features, content or make recommendations;

    • tracking behaviour at the aggregate/ anonymous level to identify and understand trends in the various interactions with our services; and/or

    • fixing bugs and troubleshooting product functionality.

    Legitimate interests

    Information from page tags

    We collect information from page tags to enable us to:

    • understand our user behaviours;

    • see which features of our website are being used;

    • see which parts of our website we need to develop further; and

    • determine the success of our advertising campaigns.

    Legitimate interests

    Billing information

    We use your billing information to bill you for our services.

    Fulfilment of a contract

COOKIES

Our website uses cookies. Cookies are pieces of code that allow small amounts of information to be passed from your internet browser to our web server. We use third party cookies, serving several purposes. All data passed by cookies is anonymous and will never contain your name, address, telephone number or payment details.

They enable us to:

  • estimate our audience size and usage pattern;
  • store information about your preferences, and so allow us to customise our site according to your individual interests;
  • speed up your searches; and
  • recognise you when you return to our site.

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website. For further information about cookies and how to disable them please go to: www.aboutcookies.org or www.allaboutcookies.org.

SHARING AND TRANSFERRING YOUR PERSONAL INFORMATION

We may share your information or data with trusted third parties who help us provide certain aspects of our services. In particular, we engage third parties to:

  • help us track website conversion success metrics;
  • manage our sales and customer support services to you (e.g. e-mail or live chat);
  • log any errors and issues with our website;
  • facilitate credit card payments.

We enter into confidentiality and data processing terms with our partners to ensure they comply with high levels of confidentiality and best practice in privacy and security standards and we regularly review these standards and practices.

We also have to share information or data in order to:

  • meet any applicable law, regulation, legal process or enforceable governmental request;
  • enforce applicable policies, including investigation of potential violations;
  • detect, prevent, or otherwise address fraud, security or technical issues; and/or
  • protect against harm to the rights, property or safety of our users, the public or to us and/or as required or permitted by law.

Your personal information may be stored and processed in any country where we engage service providers, including outside the EEA. Whilst these counties will have data protection rules that differ from the EEA, we will take measures to ensure that any such transfers comply with applicable data protection laws and that your personal information remains protected to the standards described in this privacy policy. If you would like further information about who we share your personal information with, please contact us.

RETAINING YOUR PERSONAL INFORMATION

We will hold your information for as long as is needed to be able to provide the services to you.

We may also keep hold of some of your information if reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions.

KEEPING YOUR PERSONAL INFORMATION SECURE

We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way.

We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

If you want detailed information on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit Get Safe Online: www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

CONTROL OVER YOUR PERSONAL INFORMATION

Under the General Data Protection Regulation, you have a number of important rights available to you for free. In summary, those include rights to:

  • be informed about how your personal information is being used (hopefully this privacy policy explains it all);
  • access the personal information we hold about you;
  • request that we port elements of your data to another service provider;
  • request us to correct any mistakes in your information which we hold;
  • request the erasure of personal information concerning you in certain situations;
  • receive the personal information concerning you which you have provided to us, in a structured format;
  • stop any direct marketing which you can do through your account or the unsubscribe links at the bottom of emails; and
  • object to decisions being taken by automated means concerning you or that significantly affect you.

For further information on each of these rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

If you would like to exercise any of these rights, please:

  • email us at privacy@katestrong.co;
  • let us have information to identify you;
  • let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill); and
  • let us know the information to which your request relates.

OPTING OUT

You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing messages sent to you or by contacting us directly at privacy@katestrong.co;

Where you opt out of receiving marketing messages, this will not apply to personal data provided to us which we need in order to supply our services to you.

HOW TO COMPLAIN

We hope that we can resolve any query or concern you raise about our use of your information. If you are not happy with how we manage your personal data, you have the right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/.

CHANGES TO THIS PRIVACY POLICY

This privacy policy was published on 7 December 2018 and last updated on 7 December 2018.

Any changes we make to this notice will be posted on this page.

HOW TO CONTACT US

Please contact us if you have any questions about this privacy policy or the information we hold about you.

If you wish to contact us please send an email to privacy@katestrong.co.